FAQ’s

How will the products be delivered?

Your delivery will be delivered in bulk bags and delivered kerbside via our own dedicated drivers with a fork lift or a courier company with a pump truck.

We can only deliver kerbside and cannot lift over walls or fences. If there are any issues please call our team to discuss.

What happens if my access is narrow or too small?

It is your responsibility to provide all the facts relevant to make a safe and successful delivery. If you have any concerns as to the suitability of a delivery then you must contact our office before placing your order. If the driver attempts to make delivery and cant the delivery charge will not be refunded. 

do i need to return the bulk bags?

No, once the bag has been delivered, it is down to the customer to get dispose of the bag in the correct manner.

Can I pick a delivery day?

Yes, at the  checkout you can choose a delivery day. Our standard delivery days are Monday – Friday, however if you have ordered over the weekend first delivery day would be Tuesday.

We can deliver on a Saturday.

We do not deliver on a Sunday.

Do I have to be home when the delivery is made?

You are not required to be at the delivery address when delivery is being made but we do require a contactable number for the driver to get in touch. 

Does the price include VAT?

Yes, the total amount at the checkout does include VAT

What happens if the delivery is not what i ordered?

It is very unlikely this will happen, but in the unlikely event that what is delivered is not what you ordered, then call us on 01902 784866

When will I receive my order?

Your order will be delivered between 06:00-17:00 on your selected delivery day. Unless you have paid extra for an AM delivery, then your delivery will be between 06:00-12:30.

How much do I need to buy?

If you are unsure on how much you need to order, please use the quantity calculator or alternatively please call the office on 01902 784866 and someone will be able to help.

 

refunds & exchanges

If you have ordered the wrong product or require a refund please either call our office on 01902 784866 or alert the driver upon delivery.

If the product has been delivered please call our office and we will sort any additional payments and a new deliver date

*Please note we will not refund any delivery charges or perishable items (turf)

 

collections

You can collect from our yard based in Wolverhampton, if you would like to collect please call our office on 01902 784866 before placing your order on our website. 

Your order will be ready for collection from 09:00 on your selected collection date.

You or the person collecting for you will need to bring along your order confirmation.

 

Can you supply me with a product sample?

By visiting our Wolverhampton yard, it may be possible to provide you with a small sample, providing we have the product in stock.

What areas do you cover?

We deliver all over the UK using either our own transport or externally via a courier company.

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