How We Deliver Our Products

Lorry - TW Delivery Page 2

Delivery Days

When placing an order you will be asked to choose a delivery date of your choice.

Delivery can be selected between Tuesday-Friday.

Delivery Time

We cannot give or guarantee a specific delivery time when ordering our products.

Our products will be delivered at anytime between the hours of 06:00 – 17:00. Unless you have paid extra for an AM delivery.

Even with this option, we still cannot guarantee an exact time of delivery, but your items will be delivered anytime between the hours of 06:00 – 12:30.

Delivery Methods & Process

The delivery process is divided into two categories (external delivery and our own delivery service) depending on the location and the size of the order.

External Delivery Companies

The product is placed onto a pallet and the driver will deliver kerbside using a tail lift.

Pump trucks can only be used on hard surfaces, and so the product will be placed onto the pavement or by the side of the road. You need to be sure to tell our staff when ordering if there are any restrictions which might affect the delivery process.

Normally, the delivery lorry deployed will be approximately 10 metres long x 2.55 metres wide x 3.65 metres high. You need to be sure that there is good access to enable the delivery driver to make the delivery.

If the delivery address is on a slope, please look for an alternative delivery spot as the delivery company cannot offload on slopes. Please also inform us if there are access issues at specific times of the day e.g. due to a nearby school.

Remember: all deliveries are kerbside only unless a special arrangement has been made before ordering and agreed by our staff in writing, normally by e-mail.

If you have any doubts at all then call us or e-mail us before ordering.

Dedicated Delivery Service

This service uses our own delivery trucks which are all fitted with a forklift used to take the products off the lorry and place it on the kerbside.

If deliveries are not possible using an external delivery company we may be able to deliver using one of our own vehicles. Please read the information on delivery restrictions below.

Delivery Instructions

Orders placed online will automatically be assigned to an external delivery company.

However, in some cases, deliveries via this method may not be possible due to various factors, but may still be possible using one of our own dedicated vehicles.

We need to know if any of the following access restrictions listed below apply to your order.

If the delivery location:

  • is on a narrow road;
  • is usually hindered by parked cars;
  • is only accessible via a route with a weak bridge;
  • is on a slope;
  • has no path/kerbside outside;
  • is close to a school where delivery access will be hindered by school-related traffic; in which case deliveries will be made to avoid school opening and closing times.

If you are unsure whether delivery will be possible to your location, please contact the office on 01902 784866 prior to making your order online.


Also, when placing your order via the website, having selected your delivery date and time, on the same page please also ensure that you complete the ‘Further information’ box at checkout where it asks for any information relating to delivery restrictions.

If we have this information we can either advise you if:

a) Delivery is still possible with one of our dedicated vehicles or

b) Delivery won’t be possible, in which case we will cancel your order and issue a refund before any turf has been cut.

Please note we only deliver to UK mainland postcodes.


Customers wishing to collect their turf, topsoil or any other product can do so from our yard.

We have full loading facilities and products available each day. It is always best to call us first to avoid any waiting and so we can be sure to have it ready for you when you arrive.

We operate a quick turnaround policy so we will always load your vehicle quickly, as we recognise you have work to do and time is precious.

Our collection times are 09.00am–13.00pm and 13.30pm–4.30pm Monday to Friday.

You can collect outside of these times by prior arrangement; we are always happy to help.

If we know you are coming we can be ready for you. 

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